Terms and Conditions
Below are the terms and conditions on which Lindsey Anderson- Physio and Wellbeing, will provide physiotherapy services (the ‘ Services ‘). The exact Services provide to you will depend on what we agree when we book the appointment
Booking your first appointment indicates that you have read and agreed to these Terms and Conditions and consent to treatment.
Appointment – Online and Face2face
When we book your first appointment, we will discuss whether it is more suitable to be seen Online or Face2Face, taking into consideration
- Your health status
- Your condition
- Effectiveness of delivery for your condition
- Your agreement to adhere to our COVID policy
- Your wishes
Online and Face2face appointments are for 30’. If we have to stop the session early for some reason eg: it is inappropriate to continue, the fee remains the same.
Your initial appointment will include
- Gathering your medical and surgical status
- Thorough objective assessment
- Discussion of findings
- Discussion of recommended action and treatment plan and realistic outcome goals
If the problem or condition is unsuitable for treatment by Lindsey Anderson – Physio and Wellbeing, we can discuss options or recommend referral to the right services.
Following reasonable instructions and feeling comfortable
To provide proper treatment, you will need to follow reasonable instructions to ensure we can continue effectively and safely. Physiotherapy requires you to wear comfortable clothing that is easy to move in. If you need to expose an area such as neck shoulders, I will have discussed wearing a vest top. A low back area may need shorts, sportswear. I often need to see you standing barefoot. If you feel uncomfortable doing this, please speak freely and we can discuss options.
Cooperation and doing your bit
We need information about your health, medical and surgical history, medication, activity levels etc to fully assess your condition and then mange it safely and effectively.
To move better and be better there will be lots of advice to follow between sessions. Exercises and stretches may be sent via video. Poor compliance will slow your recovery down. Ignoring advice will slow down your recovery or allow for deterioration.
If you are at all unsure about what to do or if you are doing things correctly contact Lindsey Anderson before continuing.
Costs of sessions and payment Fees
Fees for each session are as confirmed on booking your appointment.
Payment will be by bank transfer with bank details on the invoice. Payment is expected on the day of treatment or before.
If you cannot use online banking, a cheque or cash can be used.
Cancellation or Failure to Attend Charges
Please give at least 24 hours’ notice of cancellation to allow for your appointment to be filled. Less notice will be charged fully if the appointment slot cannot fill be filled. If you are poorly or are unable to attend with a genuine reason, please contact us as soon as possible. Repeat cancellations may be charged fully.
If you fail to attend, you will be charged for the appointment.
All personal and business information supplied by you will be handled as confidential. Such information will not be disclosed to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.
We are registered under the Data Protection Act 1998 and we shall treat all personal data in accordance with the requirements of that Act.
If you have any concerns or are unhappy about your treatment or the services delivered to you, please speak freely to allow swift resolution. It may be a misunderstanding that is easily explained. Please contact me directly, as soon as possible, Lindsey Anderson, by phone or email. If you feel this is unresolved. The main aim is for you to have a great experience.
Contacting each other
Please understand that information you send to me is handled privately and with professionalism.
From June 2020, your clinical notes are stored on a web-based management system called CLINIKO. Paper notes prior to this are stored as directed by our Professional guidelines and then destroyed using a Professional Shredding company. Currently Paper Escape.
If you send me videos, photos these arrive on my phone. I will endeavour to delete them or attach them to your case notes as soon as possible. Do not send me photographs /videos that you would not want to be seen in a public domain. I use these images to support your assessment and treatment plan but I will always discuss why they may be useful. They are not a necessity.
The video platform I use for preparing and sending exercises is Physiotec.
March 2021 – Lindsey Anderson