Safety within the studio is really important and in the light of COVID-19 there is a shared responsibility where both the therapist and the patient have a part to play.
- To maintain strict levels of hygiene within the clinic room at all times (see Clinic Room Hygiene Policy below)
- To provide hand washing facilities and hand sanitiser for patient use
- To have masks available for patients to purchase should they not have one when they enter the studio
- All furniture and equipment used will be disinfected after each patient’s treatment
- To schedule appointments so that there is a minimum of 15 minutes between patients to ensure that patients do not come in to contact with each other
- The therapist will wear protective masks, gloves and aprons throughout the treatment (please see our PPE policy)
- To not attend clinic if feeling unwell
- To not attend clinic during required self isolation through test and trace
- To not attend clinic within 2 weeks of return from a foreign country (regardless of quarantine status)
- With the exception of children and carers, patients should attend their appointment alone
- To wear a mask at your appointment when required
- Not to arrive without an appointment
- To pay appointment fees via bank transfer
Face to Face Appointments
Please note that hand washing facilities and hand sanitising gel are available within the studio – we will also provide you with a mask if it is needed during your treatment. Please do not attend your appointment wearing gloves.
- At you appointment time your therapist will come to meet you and let you in to the studio
- Please do not enter (or attempt to enter) the studio without your therapist present
- Hand washing facilities and hand sanitising gel are available please use them as you enter the studio
During your treatment session
- Where possible we will maintain operation within a COVID secure manner where we maintain a 2m distance.
- At times we may be required to work within 2m of you, for example when performing ‘hands on’ assessment or treatments.
- Where we are required to work within 2m of you then PPE is required whereby:
- You must wear a mask
- Your therapist must wear: a mask, apron and gloves
If you are unable to wear a mask due to either a medical condition or do not wish to wear a mask due to personal preference/beliefs please notify before your appointment so that we can accommodate this with an online appointment
Personal protective equipment (PPE) is used to help protect both our clinicians and patients from exposure to COVID-19. In line with Public Health England’s guidelines, therapists must wear the following PPE for any procedures/techniques carried out within 2 metres of the patient:
- Single use gloves
- Single use fluid resistant mask
- Single use apron
In addition to this for the protection of our therapists we require patients to wear a single use fluid resistant mask which we will provide.
In the event of a patient being unable to wear a mask (due to a medical condition) or unwilling to wear a mask (due to personal preference or beliefs) then we will use techniques that can be delivered whilst maintaining a 2 metre distance from the patient.
Assessing your COVID risk for Face to Face appointments
COVID-19 presents different risks to different people and whilst we have robust procedures in place to minimise these risks, we cannot remove them completely.
Because of this, prior to booking your first appointment, we will telephone you to run through our Triage document. If your risk is high it may be more appropriate to see you online. There will be a COVID risk form for you to complete online attached to your first appointment confirmation email. 24 hours before each appointment there will be an online COVID questionnaire sent with your appointment reminder.
People who are at (or come in to contact with those who are) moderate or high risk from COVID can still be seen in clinic, we just need to make sure that we are doing the right thing. In these scenarios we need to ensure that you understand the risks COVID presents to either yourself or those you come in to contact with. Given that you understand these risks we need to make sure that both you and your clinician are happy for you to attend clinic. If your form identifies that you are at increased risk will will discuss this with you before your appointment.
People at moderate risk (clinically vulnerable) from COVID include:
- People age 70 or older
- People with a lung condition that’s not severe (such as asthma, COPD, emphysema or bronchitis)
- People with heart disease (such as heart failure)
- People with diabetes
- People with chronic kidney disease
- People with liver disease (such as hepatitis)
- People with conditions affecting the brain or nerves (such as Parkinson’s disease, motor neurone disease, multiple sclerosis or cerebral palsy)
- People with conditions that make the susceptible to getting infections
- People taking medicine that can affect the immune system (such as low doses of steroids)
- People who are very obese (a BMI of 40 or above)
- Pregnant women
People at high risk (clinically extremely vulnerable) from COVID include:
- People that have had an organ transplant
- People who are having chemotherapy or antibody treatment for cancer, including immunotherapy
- People who are having an intense course of radiotherapy (radical radiotherapy) for lung cancer
- People who are having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors)
- People who have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)
- People who have had a bone marrow or stem cell transplant in the past 6 months, or are still taking immunosuppressant medicine
- People who have a severe lung condition (such as cystic fibrosis, severe asthma or severe COPD)
- People with conditions that place them at a very high risk of getting infections (such as SCID or sickle cell)
- People who are taking medicine that makes them much more likely to get infections (such as high doses of steroids or immunosuppressant medicine)
- Women who are pregnant and have a serious heart condition
- Adults with Down’s syndrome
- Adult with severe (stage 5) long-term kidney disease who are having dialysis
Screening before your appointment
The main symptoms of COVID-19 are:
- A high temperature. This is a temperature of 37.8 degrees Celsius or higher
- A new, continuous cough. This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- A loss or change to your sense of smell or taste. This means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
Your safety is very important to us.